Who we are
Teklabs Digital Pty Ltd (ABN 92 660 381 402) is the entity responsible for this website and the personal information collected through it. Our registered office is in Broadbeach, Queensland, Australia.
Reqwise Consulting is a trading-as brand of Teklabs Digital Pty Ltd. A single privacy policy covers both teklabsdigital.com and reqwiseconsulting.com. The data controller is the same legal entity in both cases.
What we collect
Contact-form submissions. When you contact us, we collect your name, email address, company (optional), and the content of your message.
Server logs. Our hosting infrastructure records your IP address, user-agent string, timestamp, and the URL you requested. These logs exist for security, abuse prevention, and debugging.
Cloudflare Web Analytics. We use Cloudflare to record aggregate page-view metrics. This service does not set cookies and does not track individuals across sessions or sites.
Google Analytics 4. We use GA4 to understand how visitors use the site. GA4 sets cookies (see §003 for names and lifetimes) and collects pseudonymous usage data. IP anonymisation is enabled (the GA4 default). We do not enable Google Signals, Google Ads linking, or any advertising features. You can opt out via your browser's cookie settings, the Google Analytics Opt-out Browser Add-on, or by sending Global Privacy Control / Do Not Track signals, which we honour.
We do not collect sensitive information (as defined in s 6 of the Privacy Act, including health, biometric, racial, political, or religious information) through this website. Sensitive information that arises during a contracted engagement is governed by the engagement agreement, not this policy.
Cookies
We set the following cookies on this site:
- _ga: set by Google Analytics 4; distinguishes unique visitors; lifetime 2 years.
- _ga_DDJZGGYVWC: set by Google Analytics 4; persists session state for the GA4 property; lifetime 2 years.
You can control cookies through your browser settings (block, delete, or restrict by site), via the Google Analytics Opt-out Browser Add-on, or by sending a Global Privacy Control signal (which we honour).
No advertising or cross-site cookies are set. We do not use cookies for behavioural retargeting, ad measurement, or profile-building across other sites.
Why we collect it
We collect personal information to respond to your enquiries, deliver services we have agreed to provide, prevent abuse of our infrastructure, and improve the site through aggregate analytics.
If you choose not to provide the information requested by the contact form, we will not be able to respond to your enquiry. Providing this information is voluntary; there is no statutory requirement to do so.
With your express consent (given by ticking the marketing-consent box on the contact form), we may also send you occasional updates about Teklabs Digital and Reqwise Consulting services. You can withdraw that consent at any time using the unsubscribe link in any such message.
How we hold it
We take the reasonable steps required under APP 11 to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. All data is encrypted in transit using TLS. Access is restricted to staff who need it for the purpose for which it was collected.
The site application is hosted on Microsoft Azure (Australia, region australiaeast), with overseas subprocessors named in §006 and §010.
We retain personal information only as long as it is needed for the stated purpose, after which it is deleted.
Disclosure
We do not sell, rent, or trade personal information. We share it only with the following subprocessors, each providing a service strictly necessary to operate this site, or where disclosure is required by law:
- Cloudflare, Inc. (United States): CDN, DDoS protection, Web Analytics.
- Google LLC (United States): Google Analytics 4.
- Microsoft Azure (Australia, region
australiaeast): application hosting and email infrastructure (Azure Communication Services).
Direct marketing & the Spam Act
- We send commercial electronic messages only with your consent, expressed by ticking the marketing-consent box on the contact form.
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Every commercial message will identify Teklabs Digital Pty Ltd as the sender, give clear contact details, and include a functional one-click unsubscribe link, both in the message body and in
List-Unsubscribeheaders per RFC 8058. - Unsubscribe takes effect immediately on confirmation; we do not delay.
- We do not require login, account creation, or fee payment to unsubscribe. Spam Act 2003 (Cth) s 18 forbids each.
- We honour unsubscribe requests within 5 business days as required by the Spam Act.
Data-breach notification
As a small business we are not bound by the Notifiable Data Breaches scheme in Part IIIC of the Privacy Act. Even so, if a data breach occurs that is likely to result in serious harm to any individual whose personal information we hold, we will (a) notify the affected individuals as soon as practicable, (b) describe the breach, the information involved, and the steps we recommend they take, and (c) notify the OAIC. This is a voluntary commitment beyond our statutory obligations.
Your rights under the Privacy Act
We handle personal information in accordance with the 13 Australian Privacy Principles. If you have a concern about how we have handled your personal information, please follow these steps:
Step 1. Talk to us first. Submit your concern via the contact form marked "Privacy". We aim to acknowledge within 5 business days and substantively respond within 30 days.
Step 2. Escalate to the Director. If your concern is not resolved at Step 1, you may ask to escalate it to the Director.
Step 3. OAIC. If you remain dissatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
You may also request a copy of your personal information at any time, or ask us to correct it if it is inaccurate. We will not charge a fee for an access request.
International transfers
Our subprocessors operate servers in the United States (Cloudflare, Google) and may also process data in other regions as part of their global infrastructure. Before disclosing personal information overseas, we take the reasonable steps required under APP 8 to ensure the recipient handles it consistently with the APPs.
Children
Our services are not directed at people under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to this policy
We will publish material changes on this page at least 14 days before they take effect, and update the effective date. Minor clarifying edits may be made without notice. Earlier versions are available on request.
Contact
For privacy questions, access requests, or to lodge a complaint, please use the contact form and mark your message "Privacy".
Postal: 12106 The Darling Ave, Broadbeach, QLD, Australia.